Call Center Agent Spanish-Bilingual

Employer: Randstad

Job description

Do you have prior call center experience? if so, please read on! We are working with a large client to fill 600 you read that right 600 remote customer service reps for a high volume call center. We are seeking candidates with the ability to work from home who have worked within a high volume call center recently for at least 6 months. This role will be temporary for 3-6 months with the possibility for a few candidates to eventually become permanent employees.

Shifts:

• 9a-5:30p EST
• 11a-7:30p EST
• 12:30p-9p EST

Must have previosly worked in customer service preferably within a call center environment for at least 6 month.

If you are bilingual in Spanish, please let us know when emailing over your resume or during our scheduled interview.

Responsibilities

• Answer incoming calls by stakeholders regarding the Lifeline, Emergency Broadband or Affordable Connectivity Programs
• Tier 1 calls that pertain to application status, how to apply, qualifying programs, etc
• Notate all pertinent information in the customer management system
• Escalate calls when necessary to resolve issue

Skills

• Telephone Etiquette
• CRM
• Customer Service
• Written Communication
• Verbal Communication
• Call Center (1 year of experience is required)
• Spanish (2 years of experience is required)

Education

• High School

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Shift: First

Working hours: 9 AM – 5:30 PM

Salary: $19 per hour

APPLY HERE