If you’re good at untangling money questions without losing your cool, this is a solid mid-level billing seat. You’ll handle more complex customer and partner billing issues (Tier II), protect SLAs and compliance, and keep things moving without a bunch of handoffs.
About Pie Insurance
Pie’s mission is to make commercial insurance affordable and simple for small businesses, using tech to modernize the insurance experience.
Schedule
- Remote (U.S. only, territories excluded)
- Full-time
- Base pay range: $21–$25/hr
What You’ll Do
- Handle Tier II billing support via phone, email, and platform tools
- Resolve more complex billing inquiries for small business customers and agency partners
- Monitor and maintain SLAs while staying compliant with state and federal regs
- Meet production goals for Tier II billing work
- Build relationships with agency partners and internal teams to keep communication consistent
- Investigate root causes, fix billing issues, and help prevent repeat problems
- Advocate for the customer’s perspective internally
- Stay current on billing policies through ongoing training
- Support onboarding/training of Tier 1 hires (shadow sessions, guidance)
- Other duties as assigned
What You Need
- High school diploma/GED (college coursework preferred)
- 2+ years in financial services, collections, or banking
- 1+ year customer service in a fast-paced, high-volume environment
- Strong written and verbal communication (clear, professional, steady under pressure)
- Strong problem-solving and process mindset (improve workflows, not just close tickets)
- Self-directed, proactive, consistent accuracy and speed
- Comfortable collaborating cross-functionally
- Tools: G-Suite, Salesforce, payment processing systems, collaboration tools (Slack preferred)
- Note: they say familiarity with Pie’s internal systems is “highly preferred” (that’s usually internal-candidate-friendly, but not always)
Benefits
- Competitive compensation + equity (“a piece of the pie”)
- Comprehensive health plans
- Generous PTO
- 401(k) match
- Parental and caregiver leave
- Potential discretionary bonuses (based on company performance)
Happy Hunting,
~Two Chicks…