Billing Specialist, Member Support - Two Chicks With A Side Hustle

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond.

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like General Mills, Guardian, Bain, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $300 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor, Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.

The Billing, Member Support team is responsible for answering member billing inquiries and creating clear, actionable, positive experiences.

What you’ll be doing:

Be the point of contact for member billing inquiries via phone and e-mail
Problem solve patient issues and creatively come up with solutions that meet the patient’s and organization’s needs
Work collaboratively with our Billing Specialists, Revenue Cycle and Benefit teams to provide an excellent, streamlined patient experience
Contribute to team development through participating in team problem solving, process creation and team meetings
Own ad hoc operational projects as needed by the Member Support Manager & Member Support Team Lead

What we expect from you:

Strong written and verbal communication skills with a patient-centric tone
Hyper-organized and attentive to all angles of a given problem
Creative and analytical thinking
Maintaining a positive, empathetic, and professional attitude toward members at all times.
Interpersonal and customer service skills

The target salary range for this position is $32.05/hr – $39.62/hr, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

APPLY HERE