Employer: UnitedHealth Group
job description:
- If you are located within the PST and MST, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
- Billing Representatives are responsible for ongoing account maintenance, data entry of enrollment applications, review and reconciliation of premium billing invoices and provide superior customer service to internal / external clients.
- *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Research and resolve enrollment, eligibility and billing discrepancies on premium invoices
- Educate customers on payment options, billing information, payment addresses, invoice due dates and clarify information contained on premium invoices and electronic services
- Contact external customers regarding outstanding balances and required payments
- Reconcile discrepancies identified within customer invoices and ensure aging balances on accounts are being resolved in a timely manner
- Analyze reports against existing billing data and make appropriate changes to ensure billing accuracy
- Review rates from the Underwriting, Sales and Implementation departments to ensure accuracy before entering rates into applicable systems
- Monitor customer account balances through researching, generating data queries and creating reports such as member audits and bills issued vs. bills paid reports
- Coordinate with internal partners to validate and process rates and contract information to ensure they are updated accurately
- Utilize multiple reports to research, resolve, and ensure the accuracy of enrollment eligibility
- Analyze reports against existing billing / commission data and make appropriate changes to ensure accurate statement information
- Account payable (A / P) and Accounts Receivable (A / R)
- Ability to remain focused and productive with changing priorities and repetitive tasks
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
- High School Diploma / GED (or higher)
- Experience with account reconciliation
- Healthcare background / experience
- Customer Service experience
- Data entry experience
- Experience explaining billing and / or reconciliation of discrepancies
- Experience with Microsoft Excel (sorting & filtering data), Microsoft Word (creating & editing documents) and Microsoft Outlook (emailing & calendaring)
Preferred Qualifications
- Associate’s Degree (or higher)
- Experience with Facets platform and 834 membership files
- Siebel program experience
Telecommuting Requirements:
- Reside within PST and MST
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service