Employer: UnitedHealth Group
job description:
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
- All of us have a short list of the things that make a job great. If your list includes being able to make a difference, count us in as your next place to work.
- UnitedHealth Group is a Fortune 10 company leader in health care at a time when health care is evolving for everyone.
- Our billing teams are part of an important chain of events that impact the lives of our members in positive ways.
- Join this group and we’ll have an impact on you. Apply now and discover the exceptional training, support and opportunities to grow that you’d expect from a Fortune 10 company.
- This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules. It may be necessary, given the business need, to work occasional overtime.
- *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Interact with customers to gather support data to ensure invoice accuracy and also work through specific billing discrepancies
- Provide input to policies, systems, methods and procedures for the effective management and control of the premium billing function
- Educate customers regarding the availability of receiving invoices and remitting payments through online applications
- Monitor outstanding balances and take appropriate actions to ensure clients pay as billed
- Manage the preparation of invoices and complete reconciliation of billing with accounts receivables
- What makes this a special challenge? For one, we want to create a quality experience for every person we serve.
- So the bar is high for accuracy, communications style and effectiveness.
- Also, you’ll need to be researching and resolving problems before, during and after calls within a high volume, demanding environment.
Required Qualifications
- High School Diploma / GED (or higher) OR equivalent years of working experience
- Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications
- Able to work a 40-hour schedule within the operating hours of the site
Preferred Qualifications:
- 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
- Previous experience in billing or collections
Soft Skills:
- Ability to multi-task and to understand multiple products and multiple levels of benefits within each product
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service