Overview
If you’re looking for a chance to use your communication skills and problem-solving skills in a professional environment, then this is the job for you! Our Email Processor monitors the email inbox and inputs provider bills into the Conservice database in order to begin processing. We value assertiveness here at Conservice, so you’ll need to be dedicated to taking the initiative to resolve complications. If you’re looking for a chance to use your computer literacy in a professional environment, then apply now to join the Conservice family!
Responsibilities
Navigating the email queue to access utility bills.
Contacting and working with providers through email and phone calls.
Recording and updating pertinent information in Conservice software.
Archiving bill images in order to start processing.
Preferred Skills
You feel comfortable using a computer and learning electronic processes.
You’re an expert at communicating over the phone and through email.
You act with patience and persistence during stressful situations.
You’re able to make unaided decisions and prioritize your workload
You are committed to achieving high personal and team standards.
You have an advanced attention to detail.
Phone use: Low (10% – 15% of the workday)
Type: Outbound
Speaking with: Utility Providers
Nature of Calls: Acquiring information about bill status