Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Virtual Payment Advisor (VPA), you’ll be part of a team of self-motivated, high achieving sales professionals. You will prospect and discuss Merchant Service and Treasury Management products with small businesses, less than 1M in annual revenue. The VPA works closely with branch managers and staff in territories to get leads and reaches out to the leads to discuss payment processing needs. VPA will be on video calls with internal partners and clients. The ideal candidate will have a proven track record in Merchant Services sales and knowledge of Merchant Service products.

Bilingual Spanish required.

Preference for candidates in TX or on CST. General working hours will be 8 – 5 CST.

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Job Description

• Positions payment solutions inclusive of card processing and cash management solutions.  Responsible for acquisition and growth of new and/or existing clients through direct marketing and branch distribution network.
• Acquires, expands and retains client relationships by presenting a full range of PNC solutions focused on clients payments needs during each customer interaction.
• Provides recommendations and insights that support engagement, loyalty and financial well being through each interaction.  Identifies and implements innovative solutions relevant to the the clients processing and cash management needs to support long term growth and retention.
• Builds an effective internal network within the branch distribution enterprise in order to actively acquire new clients along with expanding existing clients.  Demonstrates effective conversation to support the CARES model and educate clients based on their expectations.
• Effectively executes on contact management strategy by utilizing available tools and resources.  Regularly meets with internal business partners to communicate and review pipeline management and accountability to the results of the business.
• Develops a full understanding of the complex payments landscape in order to engage effectively with the client and internal partners, while focusing on risk exposure based on industry modeling. 

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Client Outreach, Content Development, Credit Products, Customer Engagement, Customer Loyalty, Customer Solutions, Identifying Sales Opportunities, Small Businesses

Competencies

Addressing Customer Needs, Business Acumen, Client Relationship Management, Customer Experience Management., Decision Making and Critical Thinking, Effective Communications, Interpersonal Relationships, Knowledge Of Customers, Selling., Tech Savvy, Understanding Customer Needs

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Associates (Required)

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $45,000.00 – $45,000.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.