If you’re bilingual (English/Spanish) and you can sell without sounding salesy, this role is a straight line to impact and incentives. You’ll call members back to back, answer questions clearly in both languages, and schedule free in home or virtual health evaluations that help people take control of their health.
About Senture
Senture supports health plans and members through engagement and contact center services that improve access and outcomes. The Member Engagement team focuses on outreach that helps members schedule healthcare evaluations with licensed providers. It’s fast paced, metric driven work with training, structure, and growth opportunities.
Schedule
- Full time, fully remote
- Call center hours: Monday–Friday, 8:00 AM–8:00 PM ET; Saturday–Sunday, 9:00 AM–5:30 PM ET
- Paid mandatory training: 2 weeks, 100% attendance required
- Overtime may be required based on business needs
- Work from home requirements: cabled internet (20 Mbps upload, 5 Mbps download; latency at or below 100 ms), no satellite/cellular/hotspot/WiFi, quiet secure workspace (furniture provided by employee)
- Equipment provided by Senture
- Important: Digital interview and required assessments must be completed on a computer or laptop during the application process
What You’ll Do
⦁ Make high volume outbound calls using an auto dialer (average 50 calls per hour; about 85% outbound and 15% inbound)
⦁ Communicate confidently in English and Spanish to explain and schedule free in home or virtual health evaluations
⦁ Use pre approved scripts to keep messaging consistent, accurate, and member friendly
⦁ Overcome objections using prepared rebuttals while staying respectful and conversational
⦁ Schedule licensed providers using multiple systems at the same time
⦁ Adjust, reschedule, or cancel appointments based on member needs
⦁ Hit daily performance goals for appointments, calls, handle time, and productivity
⦁ Participate in coaching and peer side by sides as needed
⦁ Follow HIPAA guidelines and report member complaints to supervisors immediately
What You Need
⦁ High school diploma or equivalent
⦁ Fluent Spanish skills (read, write, and conversation) plus strong English communication
⦁ Comfort in a results driven outbound call center environment
⦁ Strong sales aptitude and motivation to earn performance incentives
⦁ Friendly, clear communication style with the ability to follow scripts and handle objections
⦁ Ability to follow a fixed schedule, accept feedback, and maintain confidentiality
⦁ Proficiency using multiple computer systems simultaneously
⦁ High volume call center and auto dialer experience strongly preferred
⦁ Authorized to work in the United States
⦁ Ability to pass pre hire testing, background check, and drug screening
⦁ Ability to provide two valid in date IDs and proof of education during onboarding
Benefits
⦁ Base pay: $13 per hour
⦁ Incentive plan eligibility begins the first day of the month after training completion
⦁ Full time incentives up to $1,125 per month (performance based)
⦁ Scheduled pay increases based on tenure
⦁ Competitive benefits, PTO, and growth and development opportunities
⦁ Equipment provided
These bilingual cohorts get scooped up fast, and training attendance is non negotiable. If you can commit to the schedule and you like performance based earnings, apply while it’s open.
You bring the bilingual confidence and consistency. Senture brings the structure and the incentives.
Happy Hunting,
~Two Chicks…