Job Description:
$1,500 Sign On Bonus For External Candidates
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you’re fluent in English and Spanish, Mandarin, Cantonese or Korean, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment.
Who says house calls are a thing of the past? At UnitedHealth Group, we’re always looking for new ways to run our service centers, improve our service levels and help people lead healthier lives. Here’s an opportunity with one of our most exciting business areas: Optum – a growing part of our family of businesses that make UnitedHealth Group a Fortune 10 leader. Now’s your chance to make a real impact by being an integral part of our progressive house calls program. Join us as we go beyond basic care to health programs integrated across the entire continuum of care.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to work an 8-hour shift between our normal business hours of 9:00 am to 5:30 PST, 10am to 6:30 MST, 11:00am to 7:30 CST, or 11:00am to 7:30 EST. It may be necessary, given the business need, to work occasional overtime or weekend.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Call members to schedule in home visits with a Physician or a Nurse Practitioner
- Answer inbound calls from members and assist them with their inquiries
- Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concern
This is high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED (or higher)
- 1+ years of work experience
- Experience with Microsoft Word, Excel and Outlook (create/edit/save/send documents, spreadsheets and correspondence)
- Ability to maintain confidentiality and adhere to HIPAA requirements
- Must be able to work an 8-hour shift between normal business hours between 7:00am to 7:30pm
- Bilingual fluency in English and Spanish, Mandarin, Cantonese or Korean
Preferred Qualifications:
- Experience working in the health care industry
- Experience working with Medicaid or Medicare
- Experience working in a customer retention focused role
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
- Must be able to connect directly into internet – via hard wire (either directly to modem or router)
Soft Skills:
- Ability to type and talk at the same time while navigating through multiple screens
- Experience working in a metric-driven work environment
- Experience using an auto dialer system
