Bridge the gap and help people connect across languages.
About Teleperformance (TP)
TP is a global digital business services company, helping the world’s top brands deliver meaningful, sustainable solutions. With over 500,000 employees speaking more than 300 languages, TP combines technology and human connection to make people’s lives simpler, faster, and safer.
Schedule
- Full-time, remote position
- Paid training included
- Available in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY
Responsibilities
- Provide interpretation and bilingual support in Spanish and English via phone, email, chat, or social media
- Assist customers by resolving inquiries, issues, and concerns with empathy and professionalism
- Calmly de-escalate conflicts and escalate when necessary
- Process assistance requests and payments when applicable
- Document call details accurately for auditing and reporting
- Provide feedback on recurring call issues
- Meet performance goals, including sales objectives when required
Requirements
- High school diploma or equivalent
- Minimum 6 months of customer service experience
- Must be 18 years or older
- Typing speed of at least 25 WPM
- Comfortable with desktop systems and Windows-based software
- Bilingual fluency in Spanish and English (written and spoken)
- Customer service and/or sales experience preferred
- College degree a plus
Key Competencies
- Strong communication and listening skills
- Ability to collaborate effectively with team members and supervisors
- Organizational and problem-solving ability
- Emotional intelligence and ability to stay calm under pressure
- Open-mindedness toward coaching and feedback
- Critical thinking and solution-oriented mindset
Work-from-Home Requirements
- Reliable high-speed internet (minimum 15 Mbps download / 5 Mbps upload)
- Ping under 50ms, no packet loss
- No satellite, mobile data, P2P, or VPN connections
- Quiet, distraction-free workspace
Benefits
- Paid training
- Competitive wages
- Full benefits package (Medical, Dental, Vision, 401k, PTO)
- Employee wellness and engagement programs
- Opportunities for career growth within a global company
At TP, we believe diversity and inclusion create stronger teams. We are proud to be an Equal Opportunity Employer (EOE/Disability/Vets).
Listo para iniciar tu carrera bilingüe en un líder global? Aplica hoy.
Happy Hunting,
~Two Chicks…