A strong opportunity for bilingual candidates ready to support customers for one of the largest insurance providers in the US. Ideal for someone who communicates well, solves problems with empathy, and wants a stable remote role with benefits and paid training.
About Foundever
Foundever is a global leader in customer experience, supporting more than 750 major brands with 170,000 associates worldwide. They manage over 9 million customer conversations daily across 60+ languages. The team brings together global scale with a people-first culture focused on service, technology, and meaningful impact.
Schedule
- Fully remote
- Must reside in New Jersey
- Full-time role with weekend availability as needed
- Quiet, distraction-free workspace required
- Webcam presence required during training and work
What You’ll Do
- Assist customers for a major insurance provider—no cold calling
- Deliver support via phone, email, and chat
- Resolve inquiries, de-escalate concerns, and provide accurate information
- Navigate tools and systems to find solutions
- Maintain productivity and professionalism in all interactions
What You Need
- Fluent in English and Spanish
- Must be at least 18 years old
- High school diploma or GED
- 6–12 months of customer service experience preferred
- Must live in New Jersey (remote role)
- Reliable, service-oriented mindset
- Strong critical thinking and communication skills
Home Office Requirements
- Hardwired high-speed internet (no Wi-Fi, hotspots, or 5G connections)
- Quiet workspace free from interruptions
- Ability to appear on webcam when required
- Not available to act as a primary caregiver during work hours
- Personal computer or tablet required (no Kindle Fire; no phones allowed for training)
- Foundever provides headset and required equipment
Benefits
- Starting pay: $16.50/hour
- 401(k) match
- Medical, dental, vision, disability insurance
- Paid time off and paid training
- Bonuses and career growth opportunities
- Support for military families and veteran applicants
If you want steady remote work with strong support, clear expectations, and room to grow, this role is a solid fit.
Happy Hunting,
~Two Chicks…