Employer: UnitedHealth Group

If you are located in the Central or Eastern time zone area, you will have the flexibility to telecommute (work from home) as you take on some tough challenges.

It’s a big step forward when you realize that you’ve earned the trust to lead a team. Now, let’s determine just how big that step can be. Take on this role with UnitedHealth Group and you’ll be part of a team that’s reshaping how health care works for millions. Now, you can take advantage of some of the best resources and tools in the world to help serve our members. You’ll play a lead role in a high volume, focused and performance driven call center where the goal is always to connect with members and enhance the customer experience. This is no small opportunity. This is where you can bring your compassion for others while building your career.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to work the business hours of 9:00am 6:00pm EDT.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

The Retention Representative is responsible for retaining current membership by assisting members by providing timely educational outreach reminders and with the completion and processing of government health insurance renewal applications. The position responds to all inquiries regarding the application process from both new and existing members as well as meeting daily production metrics designed to achieve higher membership retention. This role will engage in telephonic outreach to assist with the annual recertification process as well as timely premium-billing payments.

Primary Responsibilities:

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Telecommute Requirements:

Preferred Qualifications:

Soft Skills:

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