If you’re fluent in Spanish and you’ve got the patience and pace for call center work, this is a steady remote role with paid training and company-provided equipment. Senture is looking for bilingual reps who can handle inbound and outbound calls, follow protocols, and deliver consistently strong customer care.
About Senture
Senture provides premium inbound and outbound customer care support for federal, state, and commercial clients. They’re known for strong service standards and structured processes, with opportunities to grow as the company expands. You’ll use web-based systems to resolve customer inquiries while sticking to client guidelines.
Schedule
- Full-time, remote (US)
- Paid training provided
- Must meet shift and schedule adherence expectations
- Requires completion of pre-employment testing and an internet speed test
- Equipment provided
- Note: Assessments are part of the application process and must be completed from a computer/laptop
What You’ll Do
- Handle inbound and outbound calls while following client-specific protocols
- Provide professional, courteous customer service on every interaction
- Document customer inquiries accurately in a database
- Verify and update customer information as needed
- Listen actively and offer helpful information when appropriate
- Follow up with callers when necessary
- Support outbound survey calls to collect client-specific information
- Use contact center performance data to improve results
- Maintain schedule and shift adherence
What You Need
- High school diploma or GED (proof required at time of offer)
- Fluent in Spanish (reading, writing, comprehension)
- Call center or customer service experience (highly desired)
- Strong verbal and written communication skills
- Ability to multitask and navigate multiple windows/tabs
- Comfort using web tools and internet search
- Ability to sit for extended periods
- Ability to pass background investigation and drug screen
- Ability to pass pre-employment criteria testing and an internet speed test
Work From Home Requirements
- Non-cellular high-speed internet (Fiber/DSL/cable required)
- Must meet minimum speed requirements for the program
- No hotspots, satellite, Wi-Fi, or wireless internet allowed
Benefits
- Work from home
- Equipment provided
- Competitive pay (not specified in posting)
- Paid training
- Growth and development opportunities
If you’re bilingual and consistent, roles like this can be a reliable remote lane. Apply ready to move through the assessments quickly and show you can follow process without losing the human touch.
Be the calm voice. Be the bilingual bridge. Be the solution.
Happy Hunting,
~Two Chicks…