If you’re bilingual (English/Spanish) and you’re built for call center flow, this role is steady, remote, and customer focused. You’ll handle inbound and outbound calls, resolve questions using web based systems, and deliver premium service while following client specific protocols.
About Senture
Senture provides inbound and outbound customer care support for federal, state, and commercial accounts. They focus on high quality service and invest in training, equipment, and development for remote reps. This role is designed for people who like helping others, can stay sharp across multiple systems, and can follow guidelines without cutting corners.
Schedule
- Remote, work from home
- Paid training provided
- All equipment provided
- Must pass preemployment testing, background check, drug screen, and internet speed test
- Internet must be non cellular high speed (fiber, DSL, or cable) and meet program minimum speeds
- No hotspots, satellite, Wi Fi, or wireless internet allowed
- Important: Required digital interview and assessments must be completed on a computer or laptop during the application process
What You’ll Do
⦁ Handle inbound and outbound calls for multiple client programs while following protocols and guidelines
⦁ Provide professional, premium customer service in English and Spanish
⦁ Use web based systems to answer inquiries and resolve issues efficiently
⦁ Document each customer interaction in a database with clear, accurate notes
⦁ Verify customer information and make updates or corrections as needed
⦁ Actively listen and share additional helpful information when appropriate to improve the customer experience
⦁ Follow up with callers when needed
⦁ Use contact center performance data to improve outcomes and consistency
⦁ Conduct outbound survey calling to gather client specific information
⦁ Maintain shift and schedule adherence
What You Need
⦁ High school diploma or GED (must provide proof of education at time of offer)
⦁ Fluent Spanish skills (reading, writing, and comprehension) and strong English communication
⦁ Prior call center or customer service experience strongly preferred
⦁ Strong verbal and written communication skills
⦁ Ability to multitask across multiple tabs, windows, and systems
⦁ Comfort using computers and internet search tools
⦁ Ability to sit for extended periods
⦁ Ability to pass background investigation, drug screen, and required testing
Benefits
⦁ Work from home
⦁ All equipment provided
⦁ Paid training
⦁ Competitive benefits (as offered by Senture)
⦁ Growth and development opportunities
Bilingual call center roles tend to move fast. If your Spanish is strong and you’re ready for a remote seat with structure, jump on it.
Bring the empathy, the accuracy, and the consistency. The rest can be trained.
Happy Hunting,
~Two Chicks…