- Creating and/or revising a personalized care plan for each patient you call on, in coordination with the practices and providers you support.
- Working to identify social determinants of health, gaps in care, and eligibility for assistance or other referral services for each of your patients. You will coordinate and collaborate with the office staff, other community programs and resources to address all of these effectively.
- Empower patients to take charge of their own wellness and goals in the context of their care plan.
- Making approximately 30-50 phone calls a day to yield the 15 patient interactions necessary to complete 20 minutes of CC service for the month.
- Maintaining your patients’ privacy, confidentiality and safety, and adhering to ethical, legal, and accreditation/regulatory standards at all times.
Requirements:
- Exceptional verbal and writing skills in Spanish and English, including accurate spelling and grammar. Not only will you speak with patients on the phone, you’ll communicate with patients and doctors in writing as well.
- At least 1 year experience as an LPN with active accreditation required
- Technology experience – preferably with multiple EMR/EHR systems, familiar with Microsoft Office, GoogleSuite products and comfortable learning new softwares quickly.
- Call Center and/or Triage experience is a plus
- Experience serving a geriatric population is a plus
- Case management or care coordination experience is a plus