If you can handle a high-volume call day, stay calm under pressure, and still close collections respectfully in English and Spanish, this role is for you. You’ll resolve patient billing questions, correct account issues, and consistently hit KPIs for calls, collections, and first-call resolution.
About Ovation Healthcare
Ovation Healthcare supports independent hospitals and health systems with tech-enabled shared services and operational guidance, with a strong focus on Revenue Cycle Management. Their work helps community and rural providers stay financially strong so they can keep serving patients.
Schedule
- Full time
- Remote (Brentwood, TN listed as remote)
- High call volume environment (75+ inbound/outbound calls daily)
What You’ll Do
⦁ Handle 75+ inbound and outbound calls per day to resolve patient billing questions and close account balances
⦁ Collect on patient account balances daily, meet monthly collection goals, and follow up proactively to drive resolution
⦁ Review accounts for billing accuracy, initiate rebills or corrections when needed, and document every interaction clearly in internal and external systems
What You Need
⦁ Fluent English and Spanish communication skills (spoken and written)
⦁ Strong customer service and collections ability, including negotiating and closing while staying empathetic and professional
⦁ Minimum typing speed of 35 WPM, ability to talk and type at the same time, comfort with Windows and Microsoft Office, and working knowledge of billing/collections compliance (including HIPAA)
Benefits
⦁ Fully remote role with clear performance metrics and structured work expectations
⦁ Skill-building in healthcare billing, account resolution, and bilingual customer service
⦁ Mission-driven healthcare services environment supporting hospitals nationwide
This one’s a grind if you’re not built for phones and goals. But if you are, it’s steady work where performance gets noticed. Apply while it’s still open.
Bring the patience, the speed, and the closer energy that doesn’t sacrifice kindness.
Happy Hunting,
~Two Chicks…