Use your English and Spanish skills to help people understand and use a digital health program that can actually change their lives. This full-time, work from home Member Services role with Vida Health lets you support members with empathy and clarity while gaining experience in healthcare and digital wellness.
About Vida Health
Vida Health is a virtual care company that pairs members with coaches, therapists, and digital tools to help manage chronic conditions and improve overall health. They work with employers and health plans to offer members program access at no cost. As part of the Member Services team, you are often the first human touchpoint, setting the tone for a member’s entire experience.
Schedule
- Full-time, hourly position at $23 per hour
- 100% remote within the United States
- Inbound and outbound call work using Vida’s phone system
- Fast-paced, member-focused environment with call, quality, and productivity goals
What You’ll Do
- Call eligible members (outbound) to explain Vida’s programs and encourage enrollment using motivational interviewing and rapport building
- Take inbound calls from members to complete assessments, answer questions, support enrollment, and help with app navigation and general inquiries
- Respond to member questions with professionalism, accuracy, empathy, and a focus on education about program options
- Document all member interactions and resolutions in the Member Services system, following set processes and maintaining HIPAA-level confidentiality
- Troubleshoot and resolve member concerns, escalating more complex issues to the right team and ensuring timely follow up
- Follow company protocols to stay compliant with healthcare standards while overcoming objections and offering clear, informed solutions
- Support ad-hoc team projects such as updating training materials, leading peer sessions, improving scripts, and participating in quality monitoring
- Participate in ongoing training and professional development to sharpen skills and stay aligned with best practices
- Consistently meet or exceed KPIs for inbound and outbound activity, quality, accuracy, and responsiveness
What You Need
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
- 2–3 years of customer service or call center experience, ideally in healthcare or a related field
- Fluency in written and spoken English and Spanish
- Strong verbal and written communication skills with a calm, empathetic tone
- Excellent problem solving skills and active listening abilities
- Experience using CRM and ticketing systems
- Ability to work efficiently in a fast-paced environment while staying member focused
- Organized, reliable, and comfortable working with goals, metrics, and structured processes
Benefits
- $23 per hour, full-time, non-exempt role
- Fully remote work from anywhere in the United States
- Ongoing training and professional development opportunities
- Chance to grow within a mission-driven digital health company
- Collaborative, supportive team culture focused on service excellence
Healthcare customer service talent is in high demand, so do not sit on this one.
If you love helping people, enjoy phone work, and want your Spanish to be an asset, this is a strong next step.
Happy Hunting,
~Two Chicks…