About this Position: Credit Acceptance is hiring an Internal Collector to:
- Consistently, efficiently, and lawfully contact customers and collect on and manage a route of deficiency balance accounts.
- Professionally and respectfully persuade customers to pay in an effort to set up payment arrangements and settlements on deficiency balance accounts.
- Ensure the information we depend on to contact and collect from these customers is accurately maintained.
- Support additional customers service requests.
Outcomes & Activities:
- Handle Phone Calls: You will spend at least 80% of your time signed on to our dialer to handle customer phone calls and negotiate payment or settlement arrangements.
- Call Quality: You will use our call model to handle each call in a manner that meets or exceeds our call quality and compliant expectations.
- Collect Past Due Payments: You will persuade customers to resolve their accounts within the payment and settlement criteria for Internal Collections.
- Update Contact Information: While speaking with customers you will work to identify additional contact information
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