Bilingual Inbound and Outbound Enrollment Specialist

Description

Bilingual Inbound/Outbound Enrollment Specialist

Remote – US

The Opportunity:

Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. 

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

For more information about Anthology and our career opportunities, please visit www.anthology.com.

Student Success brings virtualized support and technology enabled solutions to the world’s most progressive institutions. We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better educational experience for everyone by extending institutional resources to meet the growing demands of learners.

Student Success is hiring for remote, work from home opportunities with immediate availability and schedules that offer flexibility.

The Bilingual Inbound/Outbound Enrollment Specialist will contact potential customers to inform them of available product offerings, consult with them on the best product for their situation, and close the sale with the customer.

Position responsibilities:

• Calling prospective customers who have requested information, and sharing details about various online schooling options
• Handling inbound calls from families interested in enrolling, determining best options, and providing assistance with enrollment systems and process
• Developing relationships with parents as an educational advisor and consultant generating and enhancing interest in the various client products and services
• Understanding differences between public and private charter schools, home schooling, and other product offerings with the ability to describe the differences to potential customers.
• Providing recommendations to parents/primary caregivers on which school solution is the best for their situation.
• Utilizing Knowledge Base to keep up to date with frequent changes to schools and their enrollment policies and procedures, messaging these appropriately to parents/primary caregivers.
• Requesting and closing the sale of parents/primary caregivers relative to the best solution for their situation
• Explaining the enrollment processes, and next steps based on the product chosen
• Meeting key performance indicators for employee attendance, phone productivity, enrollments, call quality, customer satisfaction, customer loyalty, and schedule adherence.

Requirements:

• Fluent in Spanish and English
• Must be able to work from home
• Solutions-oriented
• Ability to identify customer educational needs and find appropriate solutions
• Computer knowledge and internet navigation skills
• Ability to handle multiple job tasks at one time and escalate issues in a timely manner
• Effective oral and written communication skills
• Ability to take inbound (voice) phone calls in a conversational manner
• You must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. 
• Minimum Internet Requirement
  • Highspeed Internet Connection (Cable, Fiber, DSL)
  • 20 Mbps Download
  • 10 Mbps Upload
  • 100ms Ping or less
  • Jitter: 40 MS or less
  • Hardwired Connection
    • Wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges

Qualifications:

• Must be at least 18 years old
• High School diploma or equivalent combination of education and experience

Preferred skills/qualifications:

• College degree or some college completed
• 1+ year of customer service experience

Pay rate is $16.00/hour. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.  

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. 

This position is available for candidates residing in the following states: AL, AR, FL, GA, IN, KY, LA, MI, MO, MS, NC, NM, NV, OH, OK, PA, SC, TN, TX, WI, WV