Anthology Inc.
The Bilingual Inbound/Outbound Enrollment Specialist will contact potential customers to inform them of available product offerings, consult with them on the best product for their situation, and close the sale with the customer.
Position responsibilities:
- Utilizing lead list to call prospective customers, sharing information with them about Blackboard and our numerous product offerings
- Developing relationships with parents as an educational advisor and consultant generating and enhancing interest in the various client products and services
- Understanding differences between VA’s, VSP’s, private charter schools, home schooling, and other product offerings with the ability to describe the differences to potential customers
- Discerning parents’/primary caregivers’ and students’ needs and desires for an education solution and the fit of various program offerings based on location, availability, and time of the year
- Providing recommendations to parents/primary caregivers on which school solution is the best for their situation
- Keeping up to date with changes to schools and their enrollment policies and procedures and messaging these appropriately to parents/primary caregivers
- Requesting and closing the sale of parents/primary caregivers relative to the best solution for their situation
- Explaining the placement, enrollment processes, and next steps based on the product sold
- Meeting departmental levels for phone productivity, prospects, enrollments received, enrollments approved, withdrawal rate, phone productivity, call quality, customer satisfaction, customer loyalty, representative attendance, and schedule adherence
Requirements:
- Bilingual in Spanish and English
- Must be able to work from home
- Solutions-oriented
- Ability to identify customer educational needs and find appropriate solutions to them
- Computer knowledge and internet navigation skills
- Ability to handle multiple job tasks at one time and escalate issues in a timely manner
- Effective oral and written communication skills
- Ability to take inbound (voice) phone calls in a conversation heavy environment
- Must have either an ISP provided modem that allows a third party VOIP, or a personal modem and personal router without restrictions
- Must be able to wire company hardware directly into router which may not be more than 100 feet from the computer
- Minimum recommended Internet speed is 15 Mbps download and 5 Mbps upload with 100 MS-ping or less consistently that is dedicated to the workstation
Qualifications:
- Must be at least 18 years old
- High School diploma or equivalent combination of education and experience
Preferred skills/qualifications:
- College degree or some college completed
- 1+ year of customer service experience
This position is available for candidates residing in the following states: AL, AR, FL, GA, IN, KY, LA, MI, MO, MS, NC, NM, NV, OH, OK, PA, SC, TN, TX, WI, WV