This is a mission-driven customer service role where your Japanese and English fluency directly helps people get real answers about their health coverage. You’ll support members through billing, eligibility, benefits, and claims across phone, chat, and email in a 24/7 environment with paid training and a sign-on bonus.
About UnitedHealth Group (UnitedHealthcare)
UnitedHealthcare is part of UnitedHealth Group, working to simplify the health care experience and help people live healthier lives. The work impacts millions of members, with a focus on removing barriers to quality care and improving health outcomes across communities.
Schedule
- Full time (40 hours/week)
- National Remote (work from anywhere in the US)
- 24/7 department: must be willing to work any shift, including weekends, holidays, and occasional overtime
- Mandatory paid training: 12 weeks, virtual
- Training hours: Monday–Friday, 8:00am–4:30pm EST
- No PTO during the training period
- After training, your shift is fixed
What You’ll Do
Handle incoming calls, chats, and emails related to billing, eligibility, benefits, claims, appeals, and grievances
Serve as a primary point of contact for member and provider questions, including international providers
Make outbound calls as needed to complete follow-ups and resolve open requests
Assess customer needs quickly and accurately, then resolve issues using sound judgment
Partner with internal billing and eligibility teams to solve complex inquiries
Track and monitor delegated issues to ensure timely, accurate resolution
Educate new customers on billing setup, invoicing, and payment procedures
Support special projects as assigned
What You Need
High school diploma/GED or equivalent work experience
Must be 18+ years old
1+ year of customer service experience solving customer problems
1+ year experience using Windows and learning new computer systems
Bilingual fluency in English and Japanese
Willingness to work any shift in a 24/7 operation, including weekends, holidays, and occasional overtime
Preferred Qualifications
2+ years customer service experience in a call center environment
Healthcare industry experience
Benefits
$1,000 sign-on bonus for external candidates
Hourly pay range: $17.74 to $31.63 (based on factors like location, experience, and education)
Comprehensive benefits package (eligibility based)
401(k) contribution and additional incentive/recognition programs (eligibility based)
Paid training (12 weeks)
Telecommuting Requirements
Dedicated, private work area separate from other living spaces
Wired high-speed internet required (cable, DSL, or fiber)
Minimum internet speed: 20 Mbps download / 5 Mbps upload
No satellite, hotspot, or wireless internet solutions
This one can close fast because it’s remote and bilingual. If you meet the language requirement and can handle a fixed shift after training, don’t wait for “later.”
Happy Hunting,
~Two Chicks…