Bilingual Customer Experience Specialist I, Kalsec

Essential Job Functions:

• Provides dedicated service regarding orders, sample requests, documentation requests, returns, credits, complaints, and invoices.
• Support customer order fulfillment by working closely with a cross-functional team including Sales Support, Regulatory Affairs, Logistics, and Planning to ensure that all transactions and processes meet external compliance and regulatory requirements
• Continuously self-educate to improve the knowledge of Kalsec procedures, products, sales process, freight carriers / transportation options, and the food and beverage industry in general.

Education/Experience/Skills:

Required:

• High School Diploma or equivalent
• 3-5 years Customer Service Experience
• Bilingual English and Spanish. Must be able to speak, write and read fluently in both languages
• Must be able to work a schedule equivalent to 11am 8pm EST, can be located anywhere in the USA.
• Excellent interpersonal, communication, and customer service skills
• Ability to succeed in a dynamic, fast-paced work environment
• Ability to thrive in a cross-cultural work environment
• Positive Phone Etiquette ( speak with a smile )
• Order Entry Experience
• Detail and solution-oriented approach
• Tactful and skilled in conflict resolution
• Demonstrated computer skills (e.g. ERP systems, Outlook, Access, Excel and Word.)

Desired:

• Bachelor s degree, preferably in business or related discipline
• International Business Knowledge
• Fluency in Portuguese

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