Two Chicks With A Side Hustle

Essential Job Functions:

  • Provides dedicated service regarding orders, sample requests, documentation requests, returns, credits, complaints, and invoices.
  • Support customer order fulfillment by working closely with a cross-functional team including Sales Support, Regulatory Affairs, Logistics, and Planning to ensure that all transactions and processes meet external compliance and regulatory requirements
  • Continuously self-educate to improve the knowledge of Kalsec procedures, products, sales process, freight carriers / transportation options, and the food and beverage industry in general.



  • High School Diploma or equivalent
  • 3-5 years Customer Service Experience
  • Bilingual English and Spanish. Must be able to speak, write and read fluently in both languages
  • Must be able to work a schedule equivalent to 11am 8pm EST, can be located anywhere in the USA.
  • Excellent interpersonal, communication, and customer service skills
  • Ability to succeed in a dynamic, fast-paced work environment
  • Ability to thrive in a cross-cultural work environment
  • Positive Phone Etiquette ( speak with a smile )
  • Order Entry Experience
  • Detail and solution-oriented approach
  • Tactful and skilled in conflict resolution
  • Demonstrated computer skills (e.g. ERP systems, Outlook, Access, Excel and Word.)


  • Bachelor s degree, preferably in business or related discipline
  • International Business Knowledge
  • Fluency in Portuguese