Help people in real financial trouble stay the course toward becoming debt-free, one call at a time. This is a high-impact retention role built for someone who can deescalate, negotiate, and guide clients with empathy and confidence.
About Beyond Finance
Beyond Finance helps everyday Americans break free from crippling debt through individualized support, compliance-first practices, and user-centric technology. They’ve helped over 1 million clients and are continuing to grow with a mission-driven, people-first culture.
Schedule
- Remote role
- High inbound call volume, fast-paced environment
- Weekend availability required
What You’ll Do
- Educate clients on Beyond Finance’s financial hardship debt program, including benefits, process, and options
- Deescalate upset clients using empathy, active listening, and calm negotiation
- Use a CRM to review client status, document interactions, and track program progress accurately
- Assess client financial situations and recommend the best path toward becoming debt-free
- Create customized retention solutions aligned with client goals and encourage program continuation
- Meet or exceed retention targets and earn commissions tied to outcomes
- Deliver best-in-class customer service across phone and other communication tools
What You Need
- Bilingual Spanish (required)
- Experience in retention, sales, or collections (required)
- High school diploma or equivalent (degree a plus)
- Strong deescalation, negotiation, and problem-solving skills
- CRM proficiency and strong overall tech skills
- Ability to handle high call volumes and stay calm under pressure
- Strong verbal and written communication with excellent active listening
- Ability to multitask, prioritize, and manage time effectively
Benefits
- $19–$21/hour base pay (plus commission opportunities)
- Health, dental, and vision coverage with strong employer contributions
- Generous PTO, paid holidays, and paid parental leave
- 401(k) matching program
- Career development, training, and advancement opportunities
Apply now if you’re ready to work the calls that actually change somebody’s life.
If you can keep your cool, keep it human, and keep clients moving forward, you’ll thrive here.
Happy Hunting,
~Two Chicks…