If you speak Spanish and you’re good at calming people down without caving, this one’s built for you. You’ll help newly enrolled clients stay on track in a debt settlement program, handle objections, and keep relationships strong in a high-volume call environment.
About GRT Financial, Inc.
GRT Financial is a licensed debt settlement company helping clients negotiate reductions on unsecured debt. They tie their success to the client’s outcome, staying transparent on fees and only getting paid when debts are settled.
Schedule
Remote (100% Work From Home)
Full-time
Pay: $18/hour + bonus (paid weekly)
Spanish required
Shift options (EST): 8:00 AM–4:30 PM, 10:00 AM–6:30 PM, 12:30 PM–9:00 PM
Internet requirement: High-speed internet (50 Mbps) + Wi-Fi access
What You’ll Do
• Take inbound calls from customers and complete daily follow-up touchpoint tasks
• Serve as the main point of contact for newly enrolled clients during their first months
• Control conversations, answer objections, and explain services clearly and accurately
• Navigate multiple systems to locate customer data and resolve issues efficiently
• Think fast, stay calm, and overcome objections without losing professionalism
• Meet performance targets while maintaining a high level of customer service
• Collaborate with teammates and build productive working relationships
What You Need
• 1–2 years of retention experience (high-volume call center experience is a strong plus)
• Fluent Spanish speaking ability (required)
• Strong listening skills and an empathetic communication style
• Intermediate typing and math skills to meet production needs
• Clear verbal and written communication skills and comfort following procedures
• Reliable high-speed internet (50 Mbps) and Wi-Fi access
Benefits
• $18/hour paid weekly plus monthly bonus
• Medical, dental, and vision insurance (eligible first of the month after 30 days)
• 401(k)/retirement benefit options
• Paid vacation per company PTO policy
• 100% company-paid life insurance
• 100% company-paid short- and long-term disability
• Flexible spending accounts
• Employee Assistance Program (EAP)
These remote bilingual roles don’t sit open forever. If you can handle tough calls, keep clients from bouncing, and do it in Spanish, move on it.
You’re not just “retention.” You’re the reason somebody doesn’t quit halfway to relief.
Happy Hunting,
~Two Chicks…