If you’re bilingual in Spanish and you know how to calm a stressed-out caller, keep them engaged, and guide them through a tough situation without sugarcoating, this job is built for you. GRT Financial is hiring a Client Retention Specialist to be the main point of contact for newly enrolled clients during their first months in a debt settlement program.
About GRT Financial, Inc.
GRT Financial is a licensed debt settlement company that helps clients negotiate reductions of unsecured debt. They position themselves as service-driven and transparent, and they state they only get paid when debts are settled.
Schedule
- 100% Remote / Work From Home
- Full-time
- Shifts (EST):
- 8:00 AM–4:30 PM
- 10:00 AM–6:30 PM
- 12:30 PM–9:00 PM
- Pay: $18/hour + bonus (paid weekly)
What You’ll Do
- Take inbound customer calls and complete daily follow-up “touch point” tasks
- Lead conversations confidently, handle objections, and answer client questions clearly
- Explain the program accurately and set expectations the right way
- Navigate multiple computer systems to locate client info and document updates
- Think fast, problem-solve in real time, and keep clients engaged in the program
- Maintain strong service standards and hit performance goals
- Build productive working relationships with your team
What You Need
- Spanish fluency (required)
- 1–2 years of retention experience (high-volume call center experience is a plus)
- Strong customer service mindset and empathy (you’ll talk to people with real stress)
- Solid typing and basic math skills
- Strong verbal and written communication, plus sound judgment and common sense
- High-speed internet: 50 Mbps with Wi-Fi access
Benefits
- $18/hr paid weekly + monthly bonus
- Medical, dental, vision (eligible first of the month after 30 days)
- 401(k)/retirement options
- Paid vacation per company PTO policy
- 100% company-paid life insurance
- 100% company-paid short- and long-term disability
- Flexible spending accounts (FSA)
- Employee Assistance Program (EAP)
- Equal Opportunity Employer
If you’re not comfortable controlling calls and holding boundaries with empathy, this role will eat you alive. If you are, it can be a steady remote check with bonus upside.
Happy Hunting,
~Two Chicks…