Employer: Liberty Mutual
**Hiring in all states excluding Hawaii, Alaska, and California **
This is a call center position, must show experience within call center environments. We are hiring for our bilingual team Spanish/English.
Working schedule will be an 8 hour shift based on the department needs, but you must have open avaibility 24 hours a day, 7 days a week.
Compassionate. Responsive. Efficient. Our claims team members embody these traits, serving as the first point of contact for Liberty Mutual policyholders who have experienced a loss. As a claim’s customer care associate, you’ll become part of a diverse, Fortune 100 company that understands the importance of a healthy work/life balance and offers training and growth opportunities aimed at helping you build a long-term career.
Responsibilities:
- Customer-centric employee: Conveying a calm, caring attitude, you’ll provide best-in-class service to customers while processing new claims and First Notice of Loss forms (the initial report made following a loss, theft or damage to an insured asset)
- Collaborative partner: Working with internal and external partners, you’ll support policyholders while their claims are being processed
- Efficient worker: In our fast-paced environment, you’ll handle customers’ needsquickly, effectively and in a friendly, caring mannerto meet our Claims Service Center goals
- Problem solver: No day is predictable; you’ll utilize out-of-the-box, creative thinking to resolve a wide variety of claims challenges and customer issues
- Clear communicator: You’ll provide policyholders with the information they need by clearly setting expectations and outlining next steps