ob Description
About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description
Benefits Administration Services Associate(Remote)
Make an Impact Helping People Enroll in Benefits
Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits
Salary $17/hr pending experience
Schedule: Monday-Friday Hours: 10:00 am to 6:00 pm
Join our Benefits Administration Services team and help our valued customers.
You will assist people enrolling in benefits during annual enrollment periods. As a Benefits Administration Services Associate , you will use your problem-solving skills to help respond to questions and make recommendations to customers. The work you will do will make a difference in the lives of many.
About the Role
One of the most important things that most people do is enroll in benefits plans. In this position, you will be making an impact on those people by assisting them with enrollments. You will contribute by supporting the organization that provides those benefits.
As a Benefits Administration Services Associate , you will be responsible for:
Responding to complex client specific inquiries through multiple channels, including telephone, web correspondence and mail
Assisting participants with information needed to make informed decisions
Completing transaction(s) related to the customer’s inquiry with limited supervision while meeting timeliness and accuracy standards
Advocating for participants to coordinate benefits, services and payments with outside providers and vendors (white glove customer service)
Explaining the appropriate participant forms and provides guidance on completion
Completing follow up and call backs in a timely manner and escalate as appropriate
Requirements
To be successful in this role you will:
Have a High School Diploma or an equivalent level of education
Be able to successfully pass a criminal background check and drug test
Demonstrate problem-solving skills
Be able to type a minimum of 20 WPM (words per minute) on a computer
Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
Working with us
Join a rapidly growing organization that can support your career goals.
Working for you
What you get:
· Paid Training
· Career Growth Opportunities
· Full Benefit Options
· Great Work Environment
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Join Us
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!
Closing
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.