Spend your day helping people understand and access the benefits they’ve earned, with a role that blends focused admin work and live customer support. If you’re organized, calm on calls, and good at explaining forms and processes, this is a strong remote fit.
About Conduent
Conduent delivers mission critical services and solutions for Fortune 100 companies and over 500 governments. Their teams support essential programs at scale, offering stable work, career growth, and a culture that values individual contributions.
Schedule
- Remote: Work from home
- Training schedule: Monday–Friday, 8:00 AM–5:00 PM
- Production schedule: Assigned after training, 8-hour shift between 8:00 AM–6:00 PM Eastern Time (Monday–Friday)
- Day structure:
- Part 1: Admin duties (case review, reports, SLA support)
- Part 2: Calls (client questions, form walk-throughs)
- Hiring restrictions (not hiring in, including but not limited to):
- States: AK, CT, CA, HI, IL, MA, MD, MT, NJ, NY, OR, WA
- Metro areas: Minneapolis (MN), Washington, DC, Denver (CO), Boulder (CO), Edgewater (CO), Flagstaff (AZ)
What You’ll Do
- Advise participants on plan provisions to support informed decision-making
- Respond to client inquiries via phone and web-based correspondence
- Complete transactions related to participant questions with limited supervision
- Document calls with detailed notes in the case management system
- Complete callbacks on time and escalate issues when appropriate
- Follow call center guidelines, procedures, and performance metrics
- Support junior employees by answering questions or helping with escalated calls (with guidance)
- Coordinate benefits, services, and payments with outside providers and vendors
- Explain participant forms and guide individuals through completion
- Maintain timeliness and accuracy standards while meeting SLAs
- Perform other duties as assigned and follow all policies and standards
What You Need
- High school diploma or equivalent
- Ability to pass a criminal background check and employment check
- Strong problem-solving skills and time management
- Comfort working across systems and staying organized in a structured environment
- Internet requirements:
- Speed test: download ≥ 25 Mbps, upload ≥ 5 Mbps, ping ≤ 175 ms
- Must be able to connect via ethernet cable to modem/router
Benefits
- Estimated salary range: $35,280–$44,100 (varies by location, experience, and performance)
- Paid training
- Full benefits package may include:
- Health insurance and voluntary dental/vision
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- PTO, vacation, and/or sick time
- Career growth opportunities
- Supportive work environment
If you’re ready for a remote role where your organization and people skills genuinely help others, apply while this one’s open.
Bring the calm focus, the “let’s walk through this together” energy, and the follow-through.
Happy Hunting,
~Two Chicks…