Associate Phone Sales Specialist

About A Place for Mom

We’re the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s most trusted senior advisory service, we are a mission-based organization that enables caregivers to make the best senior living decisions for their loved ones. With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families each year simplify the process of finding the right senior care solution across home care, independent living, memory care, assisted living, and more.  Our services are offered at no cost to families as we’re paid by the 14K+ communities and 3K+ providers in our network.

Recently awarded one of the 2022 Best Places to work in NY and Best HR teams by comparably, the leading workplace culture and brand reputation platform, A Place for Mom is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. 

Employees who thrive at A Place for Mom live our values every day:

• Focus on excellence
• Act with integrity and assume positive intent
• Drive outcomes every day with passion and a sense of mission
• Make the lives of our families and customers better, easier and more successful
• Realize the full potential in each team member — work as a single supportive team

Job Description

What You Will Do:

• Work in a growing, fast-paced industry to help guide families on their search for senior living communities, while working remotely from home.
• In this role you will follow up with the family throughout the search process, providing referrals, scheduling tours and offering additional support through the decision making process for the families and communities.
• Act as the liaison between families in need and the senior housing communities or care providers.

Who You Are:

• Looking for a fully remote sales opportunity as part of a growing company
• Customer obsessed
• Excited to work in the unique industry of senior living
• Enjoy a highly competitive sales environment and the ability to grow your wages monthly.

What Will Make You Successful:

Success is measured by reaching daily call benchmarks, scheduling tours at communities, and converting leads into move-ins. 

• Passion to learn – We offer an extensive, paid training program to prepare you to assist the families as well as ongoing feedback to help you improve performance over time.
• Competitive by nature – You need to have the drive to win and hit your sales goals
• Positive attitude – ability to work effectively across functions, geographies, and organization levels to develop solutions
• Flexibility – You need to be available to work evenings and occasional weekends. We are a consumer facing business and we need to be available when our families need us. 

Qualifications

Required Skills and Competencies:

• Prior phone sales and remote work experience preferred
• Ability to multi-task; simultaneously talk on the phone and take notes on the computer
• No senior living industry experience required
• Ability to manage a large lead base thru intensive follow-up

Additional Information

Compensation:

• On-target earnings is $60,750 ($22/hour base + 15K target uncapped bonus)
• You will work with your Regional Manager to establish a full-time, 40 hour work schedule on an hourly, non-exempt basis.

Benefits:

• 401(k) plus match
• Health insurance
• Dental insurance
• Vision Insurance
• Paid Time Off
• Pet Insurance