Associate, Enrollment

Strive Health is built for purpose — to transform a broken kidney care system. We are fundamentally changing the lives of kidney disease patients through early identification, engagement and comprehensive coordinated care. Strive’s model is driven by a high-touch care team that integrates with local providers and spans the entire care journey from chronic kidney disease through end-stage kidney disease, leveraging comparative and predictive data and analytics to identify at-risk patients. Strive Health’s interventions significantly reduce the rate of emergent dialysis crash, cut inpatient utilization and significantly improve patient outcomes and experience. Come join our journey as we create THE destination for top talent in the healthcare community and set a new standard for how kidney care should be done.

Why We’re Worth the Application

• We Strive for excellence and were recognized as one of America’s Best Startup Employers for 2023 by Forbes, Circle of Excellence, American Society of Transplantation, 2023, Best Places to Work – Denver, Comparably.com, 2022, Best Places to Work – Denver, Built in Colorado, 2022
• We derive innovation and ideas from through authentic diversity intentionally building a team that represents the populations we serve in partnership with our Employee Resource Groups:
  • Strive Forward – LGBTQ
  • Underrepresented Minorities
  • Women and Allies
• We care and support our Strivers within and beyond work to feel fully charged and empowered through our generous wellbeing offerings including:
  • Flexible time off
  • Companywide wellbeing days
  • Volunteer time off
  • Leave packages including a sabbatical, parental leave and eight weeks paid for living donor
  • Professional development
  • A dedicated certified financial planner
  • Headspace, Carrot Fertility and Gympass for all Strivers
• We like to have fun by celebrating our successes as a team through team building, company gatherings, trivia, wellbeing raffles, pajama days, a companywide book club and more.
• We value tenacity to help us overcome obstacles with grit and determination to deliver compassionate kidney care.

Enrollment Associate 

This role is a high call volume, both inbound and outbound, remote contact center-based position that relies on teammates drive to meet and exceed goals. You will be the first point of contact to assist in patient and provider education. It will be your goal to schedule patients for their initial appointments with the Strive care team. Trust-based relationships are at the core of Strive’s care model and that patient experience could start with you.   

Essential Functions

• Make outbound calls to prospective patients to educate them on Strive’s holistic care model 
• Understand patients’ needs, demonstrating empathy for individual needs 
• Based on a thorough understanding of patients’ individual needs, convincingly present Strive’s care model 
• Discover and act on opportunities to provide value 
• Nimbly address inquiries and objections 
• Provide a hand-off to Strive’s Enrolment Advisors, sharing what you’ve learned about the patient’s unique situation and needs through our care management platform to enable excellent patient experience 
• Some key performance indicators that your success will be based on include: number of daily contacts, first call resolution, average handle time, quality measurements and process adherence, ability to increase patient enrollment and education in the market you serve.   

Minimum Qualifications

• 2+ years in any of the following roles:
• High performing enrollment advisor (or associate position) significantly exceeding targets
• A similar patient-facing role such as: patient care technician, dietician tech, LPN
• Any highly-consultative, sales role
• Internet Connectivity – Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms

Preferred Qualifications

• Passionate about Strive’s mission and helping kidney disease patients access much better care
• Strong ability to demonstrate empathy, build relationships, discover patients’ needs, and present our program convincingly in a phone call
• Highly collaborative, with excellent communication skills (verbal & written)
• Growth minded, adaptable, ready to stretch your comfort zone
• Demonstrate entrepreneurial spirit, identifying and collaborating to solve complex problems, and drive continuous improvement efforts
• Infectiously positive attitude and desire to learn, grow and lead
• Fluency in another language

Hourly Range: $21.05-$24.03

Strive Health offers competitive compensation and benefits, including Health insurance, Dental insurance, Vision insurance, 401k Retirement Plan with Employer Match, Life and Accidental Death & Dismemberment insurance, Disability insurance, Health Savings Account, Flexible Spending Account, paid company holidays, in addition to Vacation Time Off. An annual performance bonus, determined by company and individual performance, is available for many roles as aligned to Strive Health guidelines.