REMOTE, USA /GENERAL & ADMINISTRATIVE – TRUST & SAFETY /FULL TIME – REMOTE (USA)/ REMOTE
About Veho
Veho’s mission is to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers.
For too long, parcel delivery companies have focused solely on efficiencies and cost-management. Veho focuses on the end-customer. As the first technology company of its kind, Veho replaces the old delivery trucks with a platform of crowdsourced drivers and a network of hyper-local delivery stations. We partner with some of the most recognized consumer brands such as Warby Parker and Hello Fresh to provide an incredible experience with every delivery, and give customers control on how, when and where their package is delivered.
Customers LOVE us. Despite growing at a record-speed over the past two years, we maintain an incredibly high customer satisfaction rating of 4.9/5 stars, and an unprecedented on-time delivery rate of 99.9% – far above every other company in the country.
In short, we are building the logistics platform of the future.
Veho is backed by former top executives and board members at Uber, FedEx, UPS, eBay and Amazon, three former public company CEOs, early investors in Lyft and Instacart, as well as prominent venture capital firms General Catalyst, Tiger Global, and Softbank. We are a team of leaders who are passionate about building an incredible company that will change the face of this industry.
About The Role
The starting hourly pay for this role is $18.00. The pay range is subject to the discretion of the Company.
The Client Support Associate will be responsible for managing and resolving inquiries and issues from clients in a timely and professional manner. This will involve communicating with clients via Slack (30min SLA), email, Zendesk, and utilizing Twillio Flex, as well as internal proprietary tools. The Client Support Associate will be expected to have a strong customer service orientation and the ability to build and maintain relationships with clients, and internal support and operations teams.
Responsibilities Include:
Responding to client inquiries and issues via Slack, email, and Zendesk
Communicating with clients via Slack (30min SLA), email, Zendesk, and utilizing Twillio Flex, as well as internal proprietary tools.
Assessing the service needs of clients and connecting them with the appropriate response or associated teams
Leveraging client-related resources
Understanding specific client needs
Assessing client issues and providing recommendations to resolve problems
Ensuring that each client receives the necessary services and following up to ensure ongoing service needs are met
Building and maintaining good relationships with clients to maintain customer base
Flagging any issues to ensure there are no gaps in client support
What You Bring:
Customer Service Experience
Zendesk Experience
Business-to-business support Experience