Associate Account Manager

Employer: Tinuiti

Our Associate Account Manager will support the day-to-day lead for both the Senior Account Manager and the client. The Associate Account Manager will be responsible for supporting the client relationship; understanding the clients’ business issues and goals and helping to achieve them as well as supporting the overall strategic vision. This role will take ownership of daily project and process management functions as well as operational excellence for the clients.

Essential Functions:

• Support all cross division client communication, projects, and deliverables
• Proactively assist in the maintenance and enhancement of the client’s brand and product on Amazon
• Ensure & facilitate cross channel communication both internally & externally (Agendas, Actions Items/Follow Ups, Client Updates, etc)
• Perform audits of client catalog data and make updates to enhance SEO and the customer experience
• Troubleshoot operational challenges
• Assist in deck creation for client presentations (QBR’s, Monthly/Campaign Recaps, etc) with data collection and analysis, and to ensure that formatting, grammar and flow of content is accurate and on-brand
• Utilize BI Analytics and other performance dashboards to provide data insights, find areas of opportunity, and drive client performance
• Process large data files with the use of Excel and Google Sheets to create customized reporting
• Identify opportunities for process improvement to simplify the path forward

Core Competencies:

• Learning on the Fly – Learns quickly when facing new problems, relentless learner, open to change, improves, enjoys challenges and finding solutions
• Customer Focus – Dedicated to meeting and exceeding expectations to customers, establishes and maintains effective relationships with customers
• Peer Relationships Finds common ground/solves problems for the good of all, solves problems with peers, is a team player, collaborates and supports peers
• Personal Learning Adapts personal, interpersonal, and managerial behavior based on the needs of a diverse client base and dynamic strategic objectives. Seeks feedback, adjusts
• Attention to Detail Thorough review of materials and QA of important documents/communications
• Time Management – Uses time effectively and efficiently; able to identify and establish priorities; gets more done in less time than others; seeks a broader range of responsibilities
• Proficient in Excel and PowerPoint; preferred strength in data analysis for business
• Organized, with an ability to prioritize time-sensitive assignments
• Flexible and can deal working in an autonomous environment

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