If you’re the type who can spot a denial trend before it becomes a fire, this role is for you. You’ll help drive prompt reimbursement, work denials and rejections, and keep assigned accounts moving by staying organized, persistent, and sharp with payor rules.
About RethinkFirst
Rethink Behavioral Health supports individuals with developmental disabilities through research-based clinical tools, staff training, and practice management solutions for ABA service providers. Their Billing Services Division provides Revenue Cycle Management plus Enrollment and Credentialing support for mission-driven organizations serving thousands of families.
Schedule
- Full-time, Monday–Friday (8:00 AM–5:00 PM)
- Hourly role
- Remote (eligible states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, IN, IA, MO, NC, NE, NY, OH, PA, SC, TN, TX, UT, VA)
What You’ll Do
- Review A/R aging reports and follow up on rejections and denials
- File appeals with payors and, when necessary, the insurance commissioner
- Submit corrected claims as needed to drive reimbursement
- Own assigned accounts and serve as the communication hub between Customer Success, billing, and posting teams
- Review account reports and client requests, tracking progress and resolving flags/concerns quickly
- Manage all incoming account-specific Salesforce tickets and coordinate resolution across teams
- Monitor account health against industry benchmarks and identify actions to improve results
- Partner with Compliance on accounts above benchmarks or considered at-risk
- Research payor billing rules and stay current on payor and industry updates
- Review and interpret payor contracts when applicable
- Track, measure, and monitor performance metrics tied to your work
- Maintain strict HIPAA confidentiality and protect all client-related data
- Contribute to a positive, collaborative team environment
What You Need
- HS diploma or equivalent (Bachelor’s preferred)
- Strong attention to detail, critical thinking, and clear communication
- Professional phone presence and comfort working directly with insurance companies
- Coachable mindset: willing to learn, positive attitude, and resilient when the work gets messy
Preferred
- ABA billing experience (Speech, OT, and mental health billing a plus)
- 1+ year in an office setting
- 1+ year billing commercial payors and state Medicaid programs
- Experience with billing software, EMR, and clearinghouse tools (Azalea, Kareo, Waystar, Trizetto)
- Experience using insurance websites and portals
- Proficiency in Microsoft Office (Outlook, Excel, Word)
Benefits
- PTO and vacation after 90-day introductory period
- Paid holidays
- Medical, dental, and vision benefits package
- 401(k) with matching
Quick backbone check (so you don’t waste time): if you don’t have any medical billing or payor-portal experience, this will be an uphill climb. If you do have it, lead with denials, appeals, corrected claims, and any “I reduced AR” numbers you can prove.
Happy Hunting,
~Two Chicks…