- May conduct follow ups to MyChart, web appointment inquiries and outreach to patients informing them of upcoming routine checkups.
- Captures and verifies referrals and cancellation reasons, insurance coverage and physician data.
- Processes call, fax and intra/internet appointment scheduling requests.
- Acts as a liaison between outside referring physicians and CC care facility teams to resolve scheduling issue for patients and providers—then reviewing and confirming all appointments.
- Maintains measured performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork, and medical terminology.
- Monitors combined registration reports, AHIQA.
- Identifies patients in need of financial counseling to facilitate payment and aligns insurance coverage to the type of service provided and processes this related insurance registration.
- Utilizes customer service skills to resolve patient’s concerns and issues.
- Answers physician hot-lines and contacts appropriate staff for outside physicians and facilities.
- Accesses multiple department/physician schedules to provide after-hours assistance with physician schedule cancellations and patient surgical cancellations.
- Schedules sign language interpreters for all main campus and FHC sites to ensure compliance with Title III of Americans with Disabilities Act then, records interpreter data on department log.
- Other duties as assigned.
Education:
- High School Diploma/GED required.•
- Bachelor’s degree can substitute three years of experience.