About the team
Zillow Group’s Engineering and Development team is passionate about building and configuring secure, well-designed, automated systems for internal customers at Zillow Group! These systems increase employee productivity, security, and scalability so that each person in the Zillow Group environment is equipped to perform their daily job functions. Our platforms consist of both first party and third party cloud applications to support our dynamic environment.
About the role
An Application Specialist will provide top-level support to our end users through their extensive knowledge of ZG systems and operations! They assist less experienced team members with critical issues and advise them on standard processes and procedures. The Application Specialist has advanced administrative experience in various systems that the service desk is responsible for.
As an Application Specialist, you will:
Provide day-to-day technical support by responding to employees for applications that are internally engineered, external 3rd party & web platform.
Promptly assess and troubleshoot complex process, integration & access issues in a heterogeneous environment.
Maintain passwords, data integrity and file system security for the desktop environment.
Communicate highly technical information to both technical and nontechnical personnel.
Identify trends that would improve application functionality & user experience.
Participate in the implementation of information technology and infrastructure projects.
Conduct training programs designed to educate computer users about basic & specialized applications.
This role has been categorized as a Hybrid position. “Hybrid” employees regularly work at an existing ZG corporate office for approximately 10 to 80 percent of their time each month, and the rest of the time they may work from a remote physical location of their choice within a reasonable commuting distance from the corporate office which must be identified to the Company in advance. The Recruiter and Hiring Manager will set expectations on the employee’s preferred time in office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.
In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $32.30 – $51.70 Hourly. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
Who you are
2+ years of IT and Support experience.
Mortgage experience is a plus.
Knowledge proficiency: Service Desk operations.
Highly skilled at explaining technical subjects to non-technical customers as well as technical customers.
Ability to work well as part of a team.
Escalation point for T1.