Air Customer Service Agent (After Hours) – Remote US

Job Description
REMOTE, US ONLY, After Hours – Company Travel

Princess Cruises, Holland America Line, Seabourn and P&O Cruises Australia, united as Holland America Group, offering world-renown vacations at sea to travelers around the globe, are building a dynamic, unified organization to serve its highly experienced teams in both our corporate offices and on board our ships.

We’re looking for an amazing Air Customer Service Agent (After Hours) to fill this role. You will be joining the Travel Services team for a home-based position to cover duties while the office is closed.

Here’s a summary of what Holland America Group is looking for in its Agent, Company Travel (AH). Is this you?

Responsibilities

Processes urgent air travel outside of business hours for shipboard officers, crew, guest entertainers, vendors, contractors, and shoreside employees, usually in cases where trips have been disrupted for unforeseen reasons.
Provides excellent customer service and support for cruise guests that either have a disruption to their travel plans or require immediate assistance with flights to get from their homes to join their cruise or from the end of their cruise to get back home.
Administers hotel and ground transportation arrangements for shipboard officers, crew and guest entertainers including creation/communication of hotel rooming lists and ground transportation manifests.
Answers phone calls and monitors e-mails for shoreside travelers in need of urgent assistance outside of business hours (aka Corporate Travel), providing timely and accurate information.
Finds the best combination of price, convenience, and comfort, and issues the resulting air tickets. Provides cross-function support to Company Travel team as needed, ensuring that overall department needs are met when coverage is needed.
Follows all Company and department-specific policies and procedures during daily operations of the job.
Any additional work-related duties as assigned by the supervisor or manager.
Requirements

High School Diploma/GED or Equivalent Experience
Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management.
This job normally requires 3 years of related experience in a travel agency, airline or wholesale travel agency
Proficient in Microsoft Word, Excel, and Lotus Notes/Microsoft Outlook.
Ability to work independently and think quickly.
Knowledge of all aspects of the Sabre airline reservations system such as creation of an air booking, ticketing, exchanges, pricing, routing and queue processing.
Flexible schedule that includes nights and weekends. After-hours team will need to be available for work, 6pm-6am PST, M – F (9 hour shifts with 1 hour lunch), 5pm-6am PST, S-S. Shift assigned will be anytime between those hours.
Must be available for the entire initial 4-6 weeks of paid training
Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).
What You Can Expect

Cruise and Travel Privileges for You and Your Family
Health Benefits
401(k)
Employee Stock Purchase Plan
Training & Professional Development
Tuition & Professional Certification Reimbursement
Rewards & Incentives
Base Salary Range: $35,048.00 to $45,032.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates’ qualifications and experience uniquely