Full Time- Shift 2ATechnicalRemote, US
16 days agoRequisition ID: 1135Apply
Salary Range:$17.30 To 17.30 Hourly
Unleash your potential as an Agent Support Specialist with a growing wireless services provider!
This is a remote position.
Who We Are
StandUp Wireless is a dynamic wireless service provider focused on leveraging technical insights and innovative solutions to keep our communities connected. The company offers an energetic, entrepreneurial atmosphere where employees work in teams to help achieve goals. StandUp is a company built on trust that values individuals with personal initiative and creative solutions. Best of all… We are a small but mighty company that makes a huge impact!
What You Will Be Doing
As Agent Support Specialist, you are a key member of our rapidly growing wireless business focused on providing support to our distribution partners (agents). This includes helping agents with a variety of inquiries, application submissions, and technical troubleshooting. What makes this position a standout from other customer-service roles is the opportunity to work remotely, the competitive hourly rate, and the potential to earn monthly performance bonuses for accuracy and productivity!
The regular shift hours for this role are 11:00 AM to 8:00 PM Eastern, Mondays & Wednesdays through Saturday.
Working from your home, your day-to-day responsibilities include:
- Resolving inquiries and complaints; escalating when appropriate
- Collaborating with cross-functional teams to address complex issues
- Documenting work in CRM; maintaining accurate thorough records of agent interactions
- Achieving performance metrics for response time, resolution time, and customer satisfaction
- Maintaining a high degree of professionalism
- Fostering teamwork and positivity
- Other duties as assigned
How You Qualify
If you have excellent problem-solving skills, are a great communicator, and you have previous call center experience, you might be a fit for this position if you also possess the following:
- Fluency in both English and Spanish
- Schedule flexibility – ability and willingness to work different shifts on occasion, including weekends and holidays
- Customer service experience
- Proficiency with MS Office
- Remote work experience
- Excellent critical thinking, decision making, and problem solving skills
- High degree of professionalism and positivity
What We Offer
The StandUp Wireless family engages in a highly collaborative and fast paced environment that values your opinions in every step of the creative process! As we work together to serve low-income communities, we are committed to work-life balance, an inclusive culture, and shared respect for each other across the organization. And we have a great benefits package for our full-time employees that includes:
- Competitive Compensation
- Bonus Incentive Program
- Medical, Dental and Vision Options
- 401K Plan With 3% Employer Contribution
- Company-Paid Life and Long-term Disability Benefits
- Voluntary Benefits and Wellness Programs
- Paid Vacation, Sick Leave, and Holidays
- Remote Telecommuting Stipend
How to Apply
PLEASE SUBMIT RESUME AND DESIRED SALARY TO BE CONSIDERED FOR THIS ROLE
We are an Equal Opportunity Employer that values diversity in the workplace!
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