Advocacy Recordkeeping Specialist

Employer: Human Interest

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.

Social Security, our nation’s retirement safety net, is projected to be insolvent as soon as 2035, making employer-sponsored 401(k) plans the primary retirement savings vehicle in the U.S. Nearly half of all working Americans are not saving enough for their future because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

Our values are the guiding principles we use to build solutions for plan administrators and participants. They reflect our point of view on what’s important and what’s right:

In it for customers, autonomous & accountable, outcomes-driven, inclusive collaboration, and decisive.

What you get to do every day

Review gains and losses and calculate actuals

Work closely with the RKO team to keep up on best practices allowing as many escalations as possible to be contained in the CAST team
Provide information and expertise to internal teams that enable them to work through problems and respond to clients once resolved.
Reduce customer impact and severity of issues by leveraging data to properly designate and assign work based on priority.