Under the direction of the Enrollment Manager/Director, the Enrollment Advisor advises, guides, educates, consults, and supports qualified potential students in achieving their professional and personal goals by enrolling in one of the University’s on-line higher education degree programs. Student leads are provided to the Enrollment Advisor who is then expected to engage in consultative, relationship-building activities to nurture qualified leads into applicants. The Enrollment Advisor will be responsible for quality outbound calls, quality inbound calls, lead contact activity, completed applications of qualified students, professional and positive attitude, exceptional level of customer service provided from lead stage through enrollment, fostering of working relationships, goal achievement, and exceptional verbal and written communication skills. The Enrollment Advisor is expected to collaborate with the Financial Aid Office, Registrar, Student Accounts and the University’s Schools and Colleges, among others, to assist on-line students through the enrollment process. As the main University representative to students, the Enrollment Advisor will be responsible for an exceptional and complete customer enrollment experience.
Responsibilities
Specifically, the Enrollment Advisor will:
• Assess potential applicants and determine if they are qualified to apply and enroll in various degree programs.
• Receive and follow-up on potential students via phone, email, fax online/social medial/chat, and direct mail student inquiries relating to obtaining advanced degrees.
• Qualify and advise students for various academic programs.
• Assist students with the enrollment process.
• Build rapport and provide guidance for students interested in obtaining a degree.
• Coordinate and work collaboratively with the Financial Aid Office, Registrar’s Office, Student Accounts, individual school/college representatives and other University departments to ensure an excellent student experience.
• Consistently review student’s in the application process to ensure they are informed of their requirements and deadlines.
• Review all applications and help to administer the admissions decisions process as developed and defined by the individual School/College.
• In consultation with the Enrollment Manager/Director, determine if a case is a special admission case or ambiguous case for admission and make requests for review or for exception to policies to the designated school/program director.
• Provide unofficial assessment of transfer of credit for prospective students.
• Award transfer credit based on standards and guidelines developed by the School/College and communicate award to student and appropriate administrative office (e.g. Registrar, Financial Aid).
• Communicate with potential students on admission requirement, policies and procedures, transfer of credit and related issues.
• Administer the transcription of transfer credit into the student information system once official evaluations are completed.
• Ensure organizational policy and procedures are followed regarding security and confidentiality pertaining to the collection/or use of personally identifiable information.
• Strictly adhere to organization procedures regarding security and confidential of student financial and FERPA protected information.
• Other duties as assigned
Education/Experience Requirements:
• Bachelor’s Degree required
• Minimum 1-3 years’ experience in customer service, account management or relationship building in Higher Education (Admission, Academic Advising, Financial Aid or Registrar).
Skills & Knowledge Requirements:
• Working knowledge of Microsoft Office software
• Skill in the use of computerized systems and databases, customer relationship management systems
• Excellent telephone etiquette and skills
• Excellent written skills
• Ability to communicate effectively via internet-based media or social media
• Ability to work in a faced paced environment
• Excellent time management skills
• Strong ability to work well under time pressure and meet deadlines and goals;
• Exceptional attention to detail and organization;
• Ability to foster a cooperative work environment.
• Customer service oriented
– Nights and weekends may be required
The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System (“UHealth”) have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.
The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs.
The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.
Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation’s premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.
The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.
Transforming lives
With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.