Admissions Representative - Two Chicks With A Side Hustle

Employer: Charter College

The Admissions Representative (AR) is responsible for handling all types of inquiries received by the college which include telephone, direct mail, and Internet. This admissions department process will require a proven ability to control a call in a professional yet conversational tone building relationships with prospective students. Additionally, this position requires the generation of personally developed leads through current students, outside resources and referrals. The AR must have the ability to meet goals, multi-task, prioritize duties and exhibit excellent communication skills both written and verbal. An important component of the AR’s job is identifying and enrolling qualified students who are likely to graduate. We look for extraordinary people who want to excel in an organization that has a life changing impact on its customers. This is a full-time position that reports to the Director of Admissions, the Campus President or the Operations Manager.

DUTIES AND RESPONSIBILITIES

The Admissions Representative will also be responsible, but not limited to, the duties and tasks listed below:

Adhere strictly to accrediting agency and U.S. Department of Education guidelines for proprietary school admissions
Follow all policies and procedures outlined in the Admissions manual and established by the campus and/or company
Follow Admissions Code of Conduct

Participate in all orientations if at a campus
Conduct high call volume in fast-paced environment
Listen and create rapport to identify opportunities for prospective students’ education and career development

Use established phone scripts for both inbound and outbound calls
Schedule admission interview call appointments
Conduct admission interviews over the phone, in person, or by video

Enroll qualified applicants
Conduct scheduled follow-up procedures with both enrolled and non-enrolled prospects
Enter all tasks and notes into CampusVue daily

Track incomplete enrollment files to ensure deadlines are met
Check and respond to all emails
Post all appointments on Outlook Calendar

Attend all Admissions and staff meetings
Complete required quota of inbound and outbound calls daily
Schedule required quota of appointments daily

Generate required quota of personally generated leads
Maintain clean and professional work area
Dress professionally as outlined in Employee manual

Other duties as assigned

JOB QUALIFICATIONS AND SKILLS

Bachelor degree preferred

2 years minimum work experience in a customer service related environment
Must be able to work effectively in an indoor, fast-paced, sales center work environment
Ability to work under pressure and respond with urgency to business and customer needs

Ability to multi-task, prioritize duties
Exhibit excellent communication skills both written and verbal
Working knowledge of remote interpersonal communication techniques, technologies, tools, and resources

Proficient computer skills in Word, Excel, database software and use of Internet
Required to be punctual, responsible, ethical and a team player
Varied shifts Monday – Friday – 8:00AM-5:00PM, 9:00AM-6:00PM, 11:00AM-8:00PM Saturday – 8:00AM-5:00PM