Lead a high performing admissions team that helps people get life saving care faster. You’ll coach, optimize, and hold the line on quality and KPIs so prospective clients and families feel supported from the very first call.
About Charlie Health
Charlie Health provides personalized, virtual behavioral health treatment for people navigating mental health conditions, substance use disorders, and eating disorders. Their mission is to connect people to life saving care through connection between clients, clinicians, care teams, and loved ones. They focus on complex needs and expand access to treatment from home.
Schedule
⦁ Fully remote within the United States
⦁ Shift: Monday–Friday, 8am–5pm Mountain Time
⦁ Fast paced contact center environment with strict timelines and documentation standards
⦁ Team performance measured by KPIs like admission rate, patient satisfaction, and time to admission
What You’ll Do
⦁ Lead and coach a team of 10+ Admissions Coordinators handling high volume inbound and outbound calls
⦁ Own hiring, onboarding, training, and performance reviews for Admissions Coordinators
⦁ Coordinate schedules and workload distribution to maintain coverage and efficient operations
⦁ Deliver contact center service levels and call quality expectations across the team
⦁ Ensure timely, consistent communication with prospective clients, families, and referral sources to advance admissions
⦁ Resolve escalations and concerns to protect the client experience and drive admissions completion
⦁ Partner with internal teams to hit time to admission and satisfaction goals
⦁ Develop and implement best practices across admissions and discharge workflows
⦁ Report performance trends and results to executive leadership
What You Need
⦁ 3–6+ years leading or mentoring admissions and or sales teams
⦁ Salesforce experience (1+ year preferred)
⦁ Ability to multitask and lead in a high paced, KPI driven environment
⦁ Behavioral health experience is a plus
⦁ HIPAA familiarity is a plus
⦁ Proficiency in Microsoft Office and Google Suite
Benefits
⦁ Comprehensive benefits for full time employees
⦁ Target base pay range: $80,000–$95,000 per year
⦁ Performance based bonus opportunity
⦁ Mission driven work in a fast growing virtual healthcare organization
If you’re the kind of leader who can coach with empathy and still run a tight scoreboard, this one’s worth a look.
Happy Hunting,
~Two Chicks…