Why Charlie Health?
Young people across the country need our help. The sad reality is that a mental health crisis has taken hold of our most vulnerable population—leading to record levels of depression, anxiety, substance abuse, and self-harm. From Manhattan to Montana, this reality is compounded by issues of access, both geographic and financial. The mental health landscape is systemically broken, and our young people are suffering as a result.
Charlie Health has set out on a mission to reimagine how high acuity care is delivered to young people and families in crisis. Our initial offering is a virtual intensive outpatient program, which places peers with similar mental health experiences and goals into customized virtual groups. Our team of masters-level clinicians lead groups multiple times per week to deliver a higher level of care.
Our goal is to help young people and families heal together. Through a combination of exceptional medical and psychological care, engaged community partnerships, and best-in-class technology, we provide an unparalleled approach to recovery support that serves individual needs in an integrated way. Join us in our mission to ensure that every young person—regardless of location or socioeconomic status—can get the care that they deserve.
About the Role
We are a startup with a big vision and your role will be essential to our success. You’ll be granted an unparalleled level of responsibility, as your efforts will literally define how many kids we are able to treat. You’ll work hand-in-hand with our team to facilitate admission for hundreds of at-risk youth. You’ll obsess (in a healthy way) over ensuring that every possible patient and family member feel taken care of by Charlie Health’s admissions team. This position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introduction to Charlie Health. The admissions team ensures that all admissions processes are completed within the designated time and documentation is professionally presented.
Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental health care that will impact millions of lives in a profound way.
Responsibilities
- Manages a team of admissions coordinators with the following responsibilities, including, but not limited to:
- Performance reviews
- Weekly 1:1 meetings
- Hiring, training, coaching, and development
- Oversight of team caseload
- Develops and implements admissions best practices, refines and updates standard admission and discharge processes, and oversees admissions staff.
- Reports and analyzes performance related to admissions and inquiries to Charlie Health senior management
- Responsible for high contact center service levels and call quality monitoring/coaching for team members
- Ensures team members are building deep trust and rapport with patients, parents, and providers and drives admissions conversations to gather demographics, presenting problems, and treatment histories
- Leads their team to champion each individual client’s Charlie Health admissions process and addresses/resolves concerns from clients/families around Charlie Health’s program
- Ensures team members are consistently and communicating in a timely fashion with all prospective clients, families, and referral sources to advance clients into Charlie Health’s program
- Engages prospective clients, families, and referral sources in a compassionate, inclusive, and professional manner
- Partners closely with internal team members including clinical outreach, patient experience, and business operations to coordinate admissions processes
- Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources
Qualifications:
- Must be available Monday-Friday 8am-5pm MT
- Bachelor’s degree in healthcare administration or similar field preferred (Master’s degree in public health, healthcare administration, or business administration a plus)
- 2-5+ years required experience in healthcare administration management (healthcare admissions experience preferred)
- 1-2+ years of Salesforce experience required
- Previous management experience required
- Upholds Charlie Health’s Mission, Vision, and Values
- Experience working with young adults and adolescents
- Familiarity with outpatient mental health settings and services
- Strong ability to multitask and work in a fast-paced environment
- Demonstrates a high level of emotional intelligence
- Knowledge of HIPAA policies and procedures
- Proficient with Microsoft Office and Google Suite
Perks
Our mentality is to find the best, attract the best, and pay the best talent—which is why we prioritize quality over quantity of hires. While we offer zero-stress medical, dental, and vision coverage, competitive salaries, life and disability insurance, and a generous PTO policy, we’re way more excited to tell you about a few “perks” that are unique to Charlie Health. We’ve spent time thinking through what it means to be a mental health company and how we can better align these additional perks with our mission and values.
First and foremost, we believe that no one should ever have to compromise on their mental or physical health. This is why we offer a fully paid subscription to the mindfulness, talk therapy, nutrition, or fitness app or program of your choice (Headspace, TalkSpace, Noom, Peloton, gym membership, etc.). Our team is big on self-care, and we are committed to helping our employees live happy and healthy lives.
We also want you to live and see our mission in action. We encourage every employee—regardless of department—to shadow our vIOP sessions once per month.
Additional Information
The expected base pay for this role will be between $50,000 and $125,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits.
So—what do you think?
If you’ve made it this far, well, we’re excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. There are lives on the line, and we have young people to save. There’s no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Charlie Health, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Charlie Health because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We’re hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis, together.