Be the first point of connection for clients and families seeking life-saving mental health treatment.
About Charlie Health
Millions of people across the country face barriers when seeking care for mental health conditions, substance use disorders, and eating disorders. From long wait times to treatment that feels impersonal, behavioral healthcare often leaves people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect people to personalized, virtual behavioral health treatment rooted in connection—between clients and clinicians, care teams, families, and communities. By focusing on people with complex needs, we expand access to meaningful care and drive better outcomes from the comfort of home.
We’re one of the fastest-growing companies in healthcare, reaching more communities every day and building a team that’s redefining what treatment can look like.
Schedule
- Full-time, remote (United States)
- Shift-based scheduling (details confirmed during application)
- Not available to residents of Alaska, California, Colorado, Illinois, Maine, New York, or Washington
Responsibilities
- Manage high-volume outreach to prospective clients with professionalism and compassion
- Champion early stages of admissions by initiating timely and strategic contact to spark interest and move clients forward
- Partner closely with Admissions Coordinators to ensure warm handoffs for qualified leads
- Keep meticulous client records in Salesforce, including outreach attempts, intake notes, and updates while maintaining privacy standards
- Develop a strong understanding of Charlie Health’s mission and confidently communicate our value to prospective clients and families
- Engage clients, families, and referral sources inclusively and professionally to build trust from first contact
- Support re-engagement strategies by spotting drop-off trends and tailoring outreach to reignite interest
- Identify and escalate barriers to admission (scheduling conflicts, hesitation, financial concerns) for additional support
- Collaborate cross-functionally to refine outreach workflows and engagement strategies
- Support admissions pipeline management by covering teammates as needed and assisting with attendance processes to help ensure clients attend their first group session
Requirements
- High school diploma or equivalent required
- 2+ years of sales experience (healthcare admissions a plus)
- Proven record of exceeding performance targets in admissions or sales roles
- 1+ year of Salesforce or similar CRM experience
- Ability to work shift-based schedule
- Strong multitasking and time management in high-paced environments
- Familiarity with HIPAA policies a plus
- Experience working with adolescents and young adults in a mental health setting preferred
- Proficiency in Microsoft Office and Google Suite
Benefits
- Base salary: $54,000 – $60,000 per year
- Target total compensation with performance bonus: $66,000 – $84,000 per year
- Comprehensive medical, dental, and vision coverage
- PTO, parental leave, and sick leave
- Additional benefits available for all full-time employees
Our Values
- Connection: Care deeply & inspire hope
- Congruence: Stay curious & heed the evidence
- Commitment: Act with urgency & don’t give up
At Charlie Health, we are proud to be an Equal Opportunity Employer. We value diverse perspectives and strive to provide an inclusive environment where every team member feels supported and able to bring their authentic self to work.
Happy Hunting,
~Two Chicks…