If you’ve got the calm voice people cling to on their hardest days and the stamina to juggle high-stakes conversations without losing your heart or your edge, this one lines up with you. Charlie Health needs someone who can move fast, stay grounded, and help families take the first step into life-saving mental health treatment.
You’d be the first point of human contact for vulnerable clients. It’s pressure work, but it’s purpose-driven — and the impact lands real.
About Charlie Health
Charlie Health delivers personalized virtual mental health treatment for people with complex needs. They focus on connection, wraparound support, and cutting through access barriers so no one is left waiting for care they desperately need.
Schedule
- Full-time
- Remote within eligible U.S. states
- Shift-based schedule (must select availability during hiring)
What You’ll Do
- Handle high-volume inbound and outbound calls with compassion and urgency
- Build rapport with clients and families to gather history and care needs
- Explain financial options and program logistics clearly and confidently
- Document intake notes, consent forms, and insurance information in Salesforce
- Work closely with clinical and operations teams to move clients into treatment quickly
- Meet targets for admissions, client satisfaction, and time-to-admission
What You Need
- Bachelor’s degree
- 2+ years sales or admissions experience, ideally healthcare related
- Proven success hitting and exceeding performance goals
- 1+ year of Salesforce (or similar CRM) experience
- Comfort in a high-volume, fast-paced environment
- Strong communication skills — warm, clear, and direct
- Familiarity with HIPAA and behavioral health settings is a plus
Benefits
- Base pay: $54,000 – $60,000 / year
- Performance-based bonus potential: Total up to $66,000 – $84,000 / year
- Comprehensive benefits package
This role fits someone who can blend compassion with performance, thrives in structured chaos, and sees mental healthcare as personal, not theoretical.
If stepping into people’s lives at their turning point energizes you, this is that lane.
Happy Hunting,
~Two Chicks…