If you’re the kind of person who can calm nerves, cut through chaos, and guide families toward life-saving care while juggling fast-moving conversations in two languages, you’re built for this one. Charlie Health needs strong communicators who can blend empathy with precision and a performance mindset.
This role puts you at the front line of access. You’ll be the first voice people hear when they finally reach out — and you’ll help move them from fear to treatment, fast.
About Charlie Health
Charlie Health provides personalized virtual mental health treatment for people with complex needs. The organization is mission-driven, connection-focused, and expanding care access nationwide so young people and families aren’t left waiting.
Schedule
- Full-time
- Remote within eligible U.S. states
- Shift-based schedule (options provided in application)
What You’ll Do
- Manage high-volume inbound and outbound calls in Spanish and English
- Build trust with clients and family members to understand presenting issues and history
- Explain financial policies and available program support
- Accurately document intake details, consents, and insurance in Salesforce
- Collaborate with internal teams to hit admission timelines and client satisfaction goals
- Maintain deep knowledge of Charlie Health’s clinical model and communicate it clearly
What You Need
- Bilingual Spanish/English fluency
- Bachelor’s degree
- 2+ years of sales or admissions experience
- Consistent track record exceeding performance metrics
- 1+ year experience with Salesforce or similar CRM
- Ability to thrive in a fast-paced, high-volume environment
- Knowledge of HIPAA and mental health settings preferred
- Experience supporting youth or families is a plus
Benefits
- Salary range: $54,000 – $60,000/year
- Bonus potential: Up to $66,000 – $84,000 total compensation
- Comprehensive benefits package
This path fits someone who is steady under pressure, grounded in purpose, and motivated by impact. If you’re driven to make sure families don’t face the system alone — in any language — you’ll find meaning here.
Happy Hunting,
~Two Chicks…