Be the first point of contact for clients and families seeking care—while making a lasting impact through compassionate, bilingual support. Charlie Health is hiring an Admissions Coordinator fluent in Spanish and English to guide at-risk clients into life-saving treatment.
About Charlie Health
Charlie Health is redefining access to behavioral healthcare by connecting people to personalized, virtual treatment. Focused on clients with complex needs, the team delivers better outcomes by building meaningful connections between clients, clinicians, families, and communities. As one of the fastest-growing startups in healthcare, Charlie Health is expanding access nationwide.
Schedule
- Full-time, remote (U.S.-based)
- Shift-based scheduling required (specific shifts confirmed during application)
- Not available in AK, CA, CO, CT, ME, MA, MN, NJ, NY, OR, WA, or DC
What You’ll Do
- Handle a high volume of inbound and outbound calls with prospective clients, families, and referral sources
- Build trust to gather demographics, treatment history, and presenting concerns in both Spanish and English
- Communicate financial policies, payment options, and assistance programs clearly
- Maintain accurate client records in Salesforce, including consents and insurance information
- Coordinate with internal teams to meet KPIs such as admission rates, satisfaction scores, and time-to-admission metrics
- Consistently communicate with clients, families, and referral sources to ensure a seamless admissions process
- Represent Charlie Health’s mission and clinical model with clarity and cultural understanding
What You Need
- Bilingual fluency in Spanish and English (required)
- Bachelor’s degree
- 2+ years of sales or admissions experience (healthcare admissions a plus)
- Proven record of exceeding performance targets
- At least 1 year of regular Salesforce use
- Ability to adapt to a high-volume, fast-paced environment
- Strong multitasking and organizational skills
- Familiarity with HIPAA and experience with adolescents/young adults in mental health is a plus
- Proficiency in Microsoft Office and Google Suite
Benefits
- Base salary: $54,000–$60,000 annually
- Performance-based bonus opportunities with total compensation range of $66,000–$84,000 annually
- Comprehensive benefits package for full-time employees
- A career with purpose, helping clients and families navigate behavioral healthcare
Step into a role where your bilingual skills directly change lives.
Compassion in two languages. Impact without borders.
Happy Hunting,
~Two Chicks…