Be the first steady voice Spanish and English speaking families hear when they’re searching for help. You’ll move clients through admissions fast and compassionately, balancing real empathy with clear quotas and time to admission goals.
About Charlie Health
Charlie Health provides personalized, virtual behavioral health treatment for people navigating mental health conditions, substance use disorders, and eating disorders. Their mission is to connect people to life saving care through connection between clients, clinicians, care teams, and loved ones. They focus on complex needs and expand access to treatment from home.
Schedule
⦁ Fully remote within the United States (not available in AK, CA, CO, CT, ME, MA, MN, NJ, NY, OR, WA, or Washington DC)
⦁ Shift based schedule (options selected during application, all times listed in Mountain Time)
⦁ High volume phone based role with strict timelines and documentation standards
⦁ Performance measured by KPIs like admission rate, patient satisfaction, and time to admission
What You’ll Do
⦁ Manage a high volume of inbound and outbound calls with prospective clients, families, and referral sources in English and Spanish
⦁ Build trust quickly to gather demographics, presenting concerns, and treatment history
⦁ Explain financial policies, payment options, and possible assistance programs with clarity and care
⦁ Maintain accurate client records in Salesforce, including consents and insurance documentation
⦁ Coordinate with internal teams to move clients through the pipeline while meeting time to admission goals
⦁ Communicate consistently with clients, families, and referral sources to keep the process moving
⦁ Pitch Charlie Health’s individualized clinical model with confidence and accuracy
What You Need
⦁ Bilingual fluency in Spanish and English (written and spoken)
⦁ Bachelor’s degree
⦁ 1–5 years of sales experience (healthcare admissions experience is a plus)
⦁ Proven track record of exceeding targets in sales, admissions, or client conversion roles
⦁ Salesforce experience (1+ year preferred)
⦁ Ability to multitask and perform in a fast paced, KPI driven environment
⦁ Proficiency with Microsoft Office and Google Suite
⦁ HIPAA familiarity is a plus
⦁ Experience working with adolescents and young adults in a mental health context is a plus
Benefits
⦁ Comprehensive benefits for full time employees
⦁ Target base pay range: $54,000–$60,000 per year
⦁ Performance based bonus target, with total cash compensation range: $66,000–$84,000
⦁ Mission driven work in a fast growing virtual healthcare organization
If you can translate urgency into calm action, and make people feel cared for in both languages, this is a strong fit.
Happy Hunting,
~Two Chicks…