Administrative Support, Student Services - Two Chicks With A Side Hustle

Driven. Engaging. Innovative. Do these words motivate you? If so, then we want to talk with you. Academy of Art University offers a rewarding employment experience for those who excel in a dynamic environment and who can consistently deliver high-caliber customer service. We thrive on ingenuity and pursue ideas every day that lead to extraordinary opportunities for tomorrow. Apply here for your next career!

At Academy of Art University, we believe in fostering growth and professional development and supporting team members. If you have an appreciation for the arts and a passion for education, we invite you to apply for our Administrative Support, Student Services role. This role will support both Undergraduate and Graduate student services team will answer student inquiries via phone and email as well as provide support to advising and registration. Ideal candidates will have previous customer service and/or administrative support experience, excellent organizational skills and a friendly and helpful demeanor.

This is a fully remote role, working the hours of 9:00am – 6:00pm PST, Monday through Friday.

Job Responsibilities:

Reception

Greet students, staff, and guests professionally and with exemplary customer service

Answer telephone calls, using business-professional telephone etiquette and tone
Take accurate messages when staff are unavailable
Review e-mails and voicemails, respond to correspondence within position authority, and direct remaining correspondence to appropriate addressees

Serve as liaison to the multiple internal support organizations within the University
Assist with special events and/or projects as needed

Advising Support

Schedule appointments, receive, screen and direct calls for advisors and managers
Assist students with Student Self Service calls and e-mails regarding issues with login, navigation, etc. from reception to closure
Manage workflow for the student services department, track student drop-ins and advisors’ schedules

Conduct student outreach efforts as assigned

Registration Support

Assist Registration with data entry, class cancellation notifications, and schedule update notifications

Assist with enrolling continuing students into the online /onsite Launchpad orientation classes
Assist with course balancing upon request
Work closely with Readmission Representatives and Student Service Advisors on registering, dropping, and withdrawing all continuing Academy of Art University students upon request

Accurately review and update student data in computer records: Petition to graduate, contact information (address, e-mail, and telephone numbers), expected graduation and requirement terms, change of programs/majors/sub-plans, and waiver/substitution requests
Perform other duties as assigned

Requirements:

Must have at least one – two years in a customer service and or administrative support role.
Must have excellent communication skills, be able to provide quality customer service and work well with other staff, faculty, and students
An ability to communicate well both verbally and in writing is required

Compensation:

$19.00/hr

Job Application Deadline Date: November 29, 2024

Academy of Art University is based solely in San Francisco, California. This job opportunity may be available for remote work from a predesignated location within the contiguous United States.

APPLY HERE