Administrative Assistant – Collections

Job Type
Full-time
Description
Who is EMS|MC

EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between.

For over 25 years, our high-quality service, results and customer-centric approach have set the standard in professional EMS billing. We have an emphasis on patient satisfaction and our client customization enables us to fulfill our mission of providing value-added, innovative financial services that enhance the delivery of a cost-effective EMS system.

With this level of specialization, we have built a team of dedicated, industry-leading experts with unprecedented experience to maximize our clients EMS revenue.

Job Type: Full-time

Location: Remote

About the role:

The Administrative Assistant effectively performs clerical duties to help the Collections department run smoothly and efficiently.

As an Administrative Assistant – Collections with EMS|MC, you will:

Manage daily emails as they come in from collections management team and staff
Manage Bankruptcy Notices, Hardship Notices, POA / Guardianship documents, Disputes, Probates, Medical expense verifications and Deceased account information
Maintain all workflow queues within the collections system
Perform other necessary tasks as assigned
Involvement in special projects or meetings as directed
Provide backup assistance to Customer Service Department as needed as well as the billing team
Requirements
You will be successful in this role if you:

High School Diploma
At least one-year experience in a healthcare office, production, or clinical environment or comparable classroom experience
Strong comfort level learning new computer programs and software at a rapid pace
Self-motivated, goal-oriented, and takes ownership of work
Ability to effectively apply sound judgment and critical thinking in order to properly navigate through ambiguous scenarios
Ability to learn, understand, and work within specific client requirements
Ability to learn, understand, and apply applicable HIPAA, Medicare, Medicaid, insurance, and liability regulations/guidelines
Willing and able to adapt to changes in work environment, procedures, priorities, and job duties
Willing and able to receive positive and negative feedback and apply it to the work environment in an appropriate and effective manner
Strong internal customer service skills
Good verbal and written communication skills
Detail-oriented with a strong desire for accuracy
Must be able to manage time and maintain focus, concentration, and productivity while performing repetitive and sometimes mundane work
Strong, accurate data entry skills
Key skills we hope you have:

General office environment
Typing/entering data almost continuously
Sitting for long periods of time, some standing, some light lifting
Use of basic office equipment such as fax, printer, copier, telephone
Why EMS|MC:

Flexible scheduling
Career development plans
Weekly wellness seminars
Comprehensive benefit package
Remote opportunities
All equipment provided