We are seeking a detail-oriented and organized Administrative Support Specialist to join our insurance agency in a remote, work-from-home capacity. The ideal candidate will be responsible for providing comprehensive administrative assistance, including managing customer inquiries, processing insurance documents, and supporting the day-to-day operations of the agency. This role requires excellent communication skills, the ability to multitask, and proficiency with office software and insurance management systems. The successful candidate will play a key role in ensuring smooth business operations and exceptional customer service.
salary: $18 – $18.5 per hour
shift: First
work hours: 9 AM – 6 PM
education: High School
Responsibilities
- Provide administrative support to the insurance agency, including answering phone calls, responding to emails, and handling customer inquiries.
- Assist with the preparation, processing, and filing of insurance documents such as applications, claims, and policy renewals.
- Maintain accurate records and update client information in the agency’s management system.
- Schedule and coordinate appointments, meetings, and follow-ups with clients or internal teams.
- Support the agency’s customer service efforts by addressing inquiries, resolving issues, and following up on requests.
- Assist with billing, invoicing, and payment processing as needed.
- Generate and distribute reports, summaries, and other documents as required by management.
- Ensure compliance with insurance regulations and maintain confidentiality of client information.
- Perform data entry and administrative tasks to support insurance claims and policy processes.
- Collaborate with the agency team to ensure operational efficiency and contribute to the overall success of the agency.
SkillsHandling Confidential Information (1 year of experience is required)Answering Phones (1 year of experience is required)Customer Service (2 years of experience is required)Insurance Claim Processing (1 year of experience is required)Administrative Duties
QualificationsYears of experience: 2 yearsExperience level: Experienced
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